Vehicle loan or lease -- Incorrect information on your report -- Complaint #16432361
Complaint Overview
Complaint ID: 16432361
Company: Vw Credit
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Virginia
ZIP Code: 22314
Date Received: 2025-10-07T12:00:00-05:00
Date Sent to Company: 2025-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX, and I am filing this complaint against Volkswagen Credit , Inc. for knowingly and willfully reporting false and damaging credit information in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). The vehicle financed through Volkswagen Credit a XXXX XXXX XXXX XXXX ( XXXX XXXX ) was declared a total loss by XXXX XXXX on XX/XX/XXXX. XXXX issued payment directly to Volkswagen Credit to settle the account, leaving a remaining balance of approximately {$2800.00}. Despite this, Volkswagen Credit continues to report the account as a Repossession / Redeemed Repossession to all major credit bureaus ( XXXX XXXX XXXX and XXXX ). These reports show false repossession updates between XXXX and XX/XX/XXXX, which is well after the total loss settlement and constitutes illegal re-aging and false furnishing of data. There was no repossession after XX/XX/XXXX. I have disputed this repeatedly since XX/XX/XXXX, both directly with Volkswagen Credit and through all XXXX credit bureaus. A Volkswagen Credit representative even admitted by phone that my vehicle was not repossessed yet they refuse to correct or delete the inaccurate tradeline unless I pay the remaining balance. That is not a lawful basis to continue reporting inaccurate information. Violations of Federal Law Volkswagen Credits conduct violates multiple provisions of the FCRA, including : 623 ( a ) ( 1 ) ( A ) : Furnishing information known to be inaccurate 623 ( a ) ( 2 ) : Failure to correct and update inaccurate information 623 ( a ) ( 5 ) : Illegal re-aging of derogatory data 607 ( b ) : Duty to maintain maximum possible accuracy 611 ( a ) ( 1 ) : Duty of credit bureaus and furnishers to reinvestigate and delete unverifiable data XXXX : Civil liability for willful and negligent noncompliance It also violates FDCPA 807 ( 2 ) ( A ) false representation of the character or legal status of a debt. Impact on Me Because of this false repossession notation, I have suffered : Credit denials and higher interest rates Reputational harm and emotional distress Financial loss due to the inability to obtain certain credit opportunities What I Have Done So Far Submitted multiple written and certified-mail disputes to Volkswagen Credit and XXXX credit bureaus since XX/XX/XXXX. Attached documentation proving XXXX total-loss settlement on XX/XX/XXXX ( Exhibit A ). Received no correction or deletion of the inaccurate repossession entry. Requested Resolution Immediate deletion of the Volkswagen Credit tradeline from all consumer reporting agencies, or correction to accurately state : Insurance Total Loss Paid by XXXX ( Balance : {$2800.00} ). Written confirmation from Volkswagen Credit that the repossession remark has been permanently removed. Investigation and enforcement action against Volkswagen Credit , Inc. for willful noncompliance with the FCRA.
Frequently Asked Questions
What is Complaint #16432361 about?
Complaint #16432361 was filed against Vw Credit regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2025-10-07T12:00:00-05:00.
How did Vw Credit respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Vw Credit?
Yes, visit the Vw Credit company profile at readthecomplaint.com/company/vw-credit to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.