Mortgage -- Trouble during payment process -- Complaint #16376952
Complaint Overview
Complaint ID: 16376952
Company: Rhode Island Housing And Mortgage Finance Corporation
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Rhode Island
ZIP Code: 02864
Date Received: 2025-10-05T12:00:00-05:00
Date Sent to Company: 2025-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, my servicer Rhode Island Housing removed {$3900.00} from my escrow account and routed the same amount back to itself with no tax or insurance payee. Three records line up same date/same amount : My monthly mortgage statement shows Escrow to investor {$3900.00}. ( Escrow is intended to pay third-party taxes/insurance ; an internal routing to the servicer/investor is atypical and raises misuse concerns. ) The companys internal Task Sheet/record notes a {$3900.00} withdrawal labeled XXXX XXXX XXXX XXXX XXXX XXXX ) and a same-day check noted XXXX XXXX XXXX XXXX A same-day check # XXXX for {$3900.00} is made payable to Rhode Island Housing . ( The Task Sheet and the check image appear together in one XXXX XXXXXXXX document Exhibit XXXX. ) The Task Sheets reliability is questionable : it contains an original digital e-signature block and an original digital account number ( later crossed out ), but nearly everything elseincluding the date written next to the signatureis a handwritten addition made after signing, with no author or time-stamp on the face of the document. Why this matters / consumer harm : Escrow funds are supposed to pay taxes or insurance, not be cycled back to the servicer. This suggests improper escrow use and weak record controls. My escrow balance was reduced without a real payee, creating risk of tax delinquency or insurance lapse, potential escrow shortages ( higher monthly payments ), and significant time/stress to address a servicer-caused problem. I have received evasive replies ( under litigation, already provided ) instead of a direct explanation tied to an actual payee. I consent to the CFPB publishing my complaint narrative in whole or in part to inform other consumers and stakeholders. I am a XXXX XXXX XXXX XXXX XXXXXXXX v. Rhode Island XXXX XXXX XXXX XXXXXXXX XXXX, reflecting similar issues and potential systemic risk. Regulatory concerns for CFPB review ( investigation/supervision focus ) : RESPA / Regulation X Escrow use ( 12 C.F.R. 1024.17 ( k ) ) : Were escrow funds on XX/XX/year> applied to bona fide escrow items ( taxes/insurance ), or cycled internally to the servicer/investor? RESPA / Regulation X Servicing records & controls ( 12 C.F.R. 1024.38 ) : Electronically signed record later filled with post-signature handwritten entries indicates inadequate record-integrity/version control. RESPA / Regulation X Error-resolution responsiveness ( 12 C.F.R. 1024.35 ) : Pattern of evasive responses instead of addressing the specific XX/XX/year> transaction. UDAAP ( 12 U.S.C. 5531, 5536 ) : Cycling escrow to the servicer and issuing altered post-signed records may be unfair or deceptive and likely to cause substantial consumer injury. E-SIGN Act ( 15 U.S.C. 7001 ( d ) ) : Retained electronic records must accurately reflect the information and remain accessible ; post-signature handwritten additions undermine that standard. Requested CFPB action ( on the record ) : Open an inquiry/ refer to Supervision regarding the XX/XX/year> escrow handling and the record-control environment that allowed post-signature handwritten additions. Consider a look-back for similarly situated borrowers ( use of Escrow to investor entries to cycle escrow ). Ask the company, on the record, to state : Whether Escrow to investor is a legitimate escrow disbursement to a third-party payee and to identify that payee for XX/XX/year> ; Whether any tax authority or insurer received {$3900.00} on XX/XX/year> ; if not, why the escrow balance was reduced ; Whether post-signature handwritten edits to an e-signed Task Sheet comply with company policies and with XXXX XXXX XXXX XXXX. Attachments : Exhibit XXXX : XXXX XXXXXXXX single document containing both : ( i ) the Task Sheet noting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX with handwritten additions, and ( ii ) the check # XXXX image ( front/back ) for {$3900.00} payable to Rhode Island XXXX XXXX Exhibit XXXX : Monthly statement page ( XX/XX/year> ) showing Escrow to investor {$3900.00}.
Frequently Asked Questions
What is Complaint #16376952 about?
Complaint #16376952 was filed against Rhode Island Housing And Mortgage Finance Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-10-05T12:00:00-05:00.
How did Rhode Island Housing And Mortgage Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rhode Island Housing And Mortgage Finance Corporation?
Yes, visit the Rhode Island Housing And Mortgage Finance Corporation company profile at readthecomplaint.com/company/rhode-island-housing-and-mortgage-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.