Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #16376613
Complaint Overview
Complaint ID: 16376613
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 77084
Date Received: 2025-10-05T12:00:00-05:00
Date Sent to Company: 2025-10-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TransUnion has repeatedly verified and continued reporting inaccurate information on my credit file since my first dispute in XX/XX/XXXX. I formally requested suppression under FCRA 605B ( b ) on XX/XX/XXXX, but TransUnion failed to block the information within XXXX business days as required by law. They continue to email me that they are still investigating and waiting on creditors. This violates FCRA 605B ( b ) and 611 ( a ) ( 5 ) ( A ). The disputed accounts include : Source Receivables, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I further note that TransUnion experienced a significant data breach on XX/XX/XXXX, publicly acknowledged in XX/XX/XXXX, which exposed personal identifiers ( names, SSNs, and dates of birth ). This heightens the likelihood of file-mixing or identity confusion and makes TransUnions failure to suppress the disputed information particularly negligent.
Frequently Asked Questions
What is Complaint #16376613 about?
Complaint #16376613 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-10-05T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.