Credit card -- Problem with a purchase shown on your statement -- Complaint #16310192
Complaint Overview
Complaint ID: 16310192
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 082XX
Date Received: 2025-10-01T12:00:00-05:00
Date Sent to Company: 2025-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dispute # XXXX XXXX XXXX XXXX charged my Discover card for {$5600.00} which was unauthorized and paid by a different means. A Visa card ending in XXXX was used to pay the full balance on the room, XXXX has been notified of this and I have submitted the receipt FROM XXXX, along with numerous emails from them proving the charge was unauthorized and should have never gone through. The charge put me over my credit limit and therefore should have been denied by Discover as it is but regardless, the dispute has not been investigated fair and accurately by Discover as they still have not fully refunded me or removed the charge from my account. This is unfair and cruel for this company to mishandle a dispute in this manner. I have submitted tons of proof and evidence and Discover has not helped me in the slightest.
Frequently Asked Questions
What is Complaint #16310192 about?
Complaint #16310192 was filed against Discover Bank regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-10-01T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.