Debt collection -- False statements or representation -- Complaint #16310125
Complaint Overview
Complaint ID: 16310125
Company: Fair Collections & Outsourcing, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Florida
ZIP Code: 32571
Date Received: 2025-10-01T12:00:00-05:00
Date Sent to Company: 2025-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Colony at XXXX XXXX in XXXX, Florida, has submitted a wrongful collection claim with Fair Collections & Outsourcing ( XXXX ) against me. Originally, they charged me an additional month of rent ( {$1500.00} ), however this charged was dropped after proving I had submitted my notice to vacate in adequate time. After making an administrative error about my move-out date, they failed to send a notice to impose claim of my security deposit ( {$250.00} ) with-in 30 days of move out according to Florida XXXX XXXX ( XXXX XXXX ( a ). My agreed move out date was XX/XX/year> and the notice was not posted until XX/XX/year>. The charges include a cleaning fee of {$30.00} for not cleaning the oven, which I accept. As well as a {$940.00} charge for carpet replacement. However, the carpet was not damaged and instead simply dirty in a high traffic area. According to Florida XXXX XXXX ( XXXX ) ( a ), landlords may not charge tenets for normal wear and tear to a carpet in high traffic areas. So, even if the notice to impose claim on my security deposit was sent on time, I should not be paying for a carpet replacement on a dirty carpet. With the extra month of rent & late fee ( {$140.00} ) being dropped, I currently owe {$710.00} to XXXX and the XXXX at XXXX XXXX in XXXX is still holding on to my security deposit of {$250.00}.
Frequently Asked Questions
What is Complaint #16310125 about?
Complaint #16310125 was filed against Fair Collections & Outsourcing, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-10-01T12:00:00-05:00.
How did Fair Collections & Outsourcing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Fair Collections & Outsourcing, INC.?
Yes, visit the Fair Collections & Outsourcing, INC. company profile at readthecomplaint.com/company/fair-collections-outsourcing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.