Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #16281918
Complaint Overview
Complaint ID: 16281918
Company: Klarna Ab
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: New York
ZIP Code: 10034
Date Received: 2025-09-30T12:00:00-05:00
Date Sent to Company: 2025-09-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used Klarna to purchase items on XXXX, on XX/XX/year>, then cancelled the order ( confirmed by XXXX ). The amount was {$38.00} Klarna paused payments but has now reactivated them, attempting to collect money I do not owe. I repeatedly requested written confirmation that I would not be billed, but Klarna only gave vague verbal assurances and failed to resolve the issue. Despite multiple contacts and a XXXX complaint, Klarna continues unauthorized billing. I am requesting the payment plan be closed immediately and written confirmation that my account will not be charged.
Frequently Asked Questions
What is Complaint #16281918 about?
Complaint #16281918 was filed against Klarna Ab regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2025-09-30T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.