Credit card -- Fees or interest -- Complaint #16255780
Complaint Overview
Complaint ID: 16255780
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Missouri
ZIP Code: 636XX
Date Received: 2025-09-29T12:00:00-05:00
Date Sent to Company: 2025-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This company bought and took over the store chain back late winter. They took over and imposed their fibance rules on me and I did not have a choice at all about XXXX They would do business. So my balance kept going up and up and I had purchased anything in XXXX year. So they have imp9sed their way of business and I have had no choice. They add double interest on top of my balance every month. My balance has not dropped and it has gone up o er XXXX dollars and it is just the Interest. I had called them to get answers and was told pay off the account. If I didn't the balance would just keep on getting higher. So all I am paying for is the Interest. Like I said their rules were imposed on me and I had no choice.
Frequently Asked Questions
What is Complaint #16255780 about?
Complaint #16255780 was filed against Capital One Financial Corporation regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-09-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.