Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #16232789
Complaint Overview
Complaint ID: 16232789
Company: Onemain Finance Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Title loan
Issue: Charged fees or interest you didn't expect
State: Arizona
ZIP Code: 85308
Date Received: 2025-09-28T12:00:00-05:00
Date Sent to Company: 2025-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I financed a XXXX XXXX XXXX XXXX with low mileage through OneMain Financial at 14.9 % APR, with a loan amount of {$20000.00} flat and a {$1500.00} credit card included. After establishing perfect payment history, I refinanced with OneMain again. Instead of rewarding that record, the refinance was issued at 18.9 % APR for {$25000.00} flat, with payments of {$640.00} per month set on autopay. At the same time, OneMain recognized my strong record by raising my credit card limit from {$1500.00} to {$2200.00}. This contradiction highlights a larger problem : the loan side penalized me with higher rates, while the credit side rewarded me for the exact same performance. I believe this is rate creep raising rates on loyal, on-time customers and that it may be a systemic practice. I have attempted to resolve this directly with OneMain by email and voicemail, but so far I have only received boilerplate responses and no meaningful engagement. I am filing this complaint not just for myself, but because I seek to lead and help others who are disadvantaged and may not have the same voice. I respectfully ask the CFPB to review this case and investigate whether OneMain is engaging in unfair or abusive lending practices that take advantage of long-term customers.
Frequently Asked Questions
What is Complaint #16232789 about?
Complaint #16232789 was filed against Onemain Finance Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-09-28T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.