Credit card -- Problem with a purchase shown on your statement -- Complaint #16225212
Complaint Overview
Complaint ID: 16225212
Company: Truist Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Maryland
ZIP Code: 216XX
Date Received: 2025-09-27T12:00:00-05:00
Date Sent to Company: 2025-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXXXXXX XXXX XXXX XXXX XXXX debit card recurring payment unauthorized transaction of {$180.00} on XX/XX/year>. I called my bank Truist to stop future payments to this merchant, request refund of XXXX of unauthorized charge, cancel current card as it has been used without my permission, and to file a dispute of this unauthorized charge.
Frequently Asked Questions
What is Complaint #16225212 about?
Complaint #16225212 was filed against Truist Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-09-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.