Checking or savings account -- Closing an account -- Complaint #16214552
Complaint Overview
Complaint ID: 16214552
Company: HSBC North America Holdings INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Oregon
ZIP Code: 97302
Date Received: 2025-09-26T12:00:00-05:00
Date Sent to Company: 2025-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with HSBC about a year ago, specifically their XXXX XXXX account for higher net worth individuals with international activities. They sent an email saying they were going to be removing accounts that don't meet their income requirements XX/XX/year>. I still meet those requirements and I informed them as such. They closed my account, which resulted in me losing access to my online profile and any information about that account and they took my money ( over $ XXXX ). They didn't inform me about this until I logged in to make a payment from that account, only to find it was closed and it redirects me to their login page repetitively. I have called HSBC multiple times, resulting in XXXXXXXX XXXX in phone call fees, only to get the runaround and terrible customer service... they point me to a form that I have to find, print out, fill out ( with information I can't provide because I don't have access to my account profile anymore, nor was it provided when I opened the account ), and this form also requires me to get it certified, which is fine, but I can't actually complete it. The end result is that HSBC has done this to probably thousands of people, most of whom don't even know their account was closed, let alone knowing how to get their money back. I assume I'm a fairly average customer of theirs, but it's possible they could be hoarding cash and calling it " unclaimed balances ''. When they call it unclaimed, it implies the customer hasn't tried to get it.... but it's highly likely they have no idea how to get it or don't even know it was taken without their authorization. I think this is a multi-million dollar fraud, possibly much larger, depending on the scale.
Frequently Asked Questions
What is Complaint #16214552 about?
Complaint #16214552 was filed against HSBC North America Holdings INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-09-26T12:00:00-05:00.
How did HSBC North America Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against HSBC North America Holdings INC.?
Yes, visit the HSBC North America Holdings INC. company profile at readthecomplaint.com/company/hsbc-north-america-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.