Credit card -- Incorrect information on your report -- Complaint #16190917
Complaint Overview
Complaint ID: 16190917
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2025-09-25T12:00:00-05:00
Date Sent to Company: 2025-09-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had recently checked my credit score through XXXX XXXX on Capital One app. I was wondering why my credit hadn't increased. When I checked XXXX XXXX it showed that I had a recent inquiry. In which I had not ran my credit in a while because I have been working on my credit. I called Capital One to inform them of this and they had mentioned that my credit was ran early XXXX XXXX. The only thing is that whoever used my identity used my maiden name. I changed my last name when I got married over XXXX years ago.
Frequently Asked Questions
What is Complaint #16190917 about?
Complaint #16190917 was filed against Capital One Financial Corporation regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-09-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.