Vehicle loan or lease -- Repossession -- Complaint #16137955
Complaint Overview
Complaint ID: 16137955
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Account reinstatement or redemption after repossession
State: Texas
ZIP Code: 79705
Date Received: 2025-09-23T12:00:00-05:00
Date Sent to Company: 2025-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I purchased a van through XXXX, with financing provided by Ally Financial. At the time of purchase, I was informed that the van had existing damages. XXXX acknowledged these issues and provided me with a written agreementsigned by representatives XXXX XXXX and XXXX that the necessary repairs would be completed at any local XXXX location. Shortly after the purchase, the van began exhibiting mechanical issues, including an unsafe condition where the vehicle would attempt to reverse on its own while parked. Due to these reliability concerns, I was ultimately unable to keep the van. It was later sold at auction for the same amount I originally paid. As part of the transaction, I also traded in my XXXX, which was valued at about roughly {$21000.00}. Despite this, Ally Financial has since claimed that I owe a balance of approximately {$17000.00}. I received a collection letter referencing this balance would be forgiven in the amount of {$2300.00}, but due to financial hardship at the time, I was unable to make a payment. Given the confusion over the balance, I contacted the credit bureaus and requested verification of the debt, as I did not recall owing this amount. Additionally, Ally Financial has reported inaccurate information to the credit bureaus, including : Incorrect dates of last activity A charge-off dated XX/XX/XXXX, which conflicts with the actual timeline and appears to violate provisions of the Fair Credit Reporting Act ( FCRA ) These discrepancies have severely impacted my credit and financial well-being. Based on the original agreement, the vehicles mechanical issues, and the trade-in value provided, I do not believe I should owe this balance to Ally Financial. I am requesting that this matter be thoroughly investigated and that all inaccurate or misleading information be removed or corrected immediately on my credit report. Thank you for your time and attention to this matter.
Frequently Asked Questions
What is Complaint #16137955 about?
Complaint #16137955 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-09-23T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.