Vehicle loan or lease -- Repossession -- Complaint #16137589
Complaint Overview
Complaint ID: 16137589
Company: Location Services Holdings, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Damage caused or loss of personal items in vehicle during the actual repossession
State: Georgia
ZIP Code: 30286
Date Received: 2025-09-23T12:00:00-05:00
Date Sent to Company: 2025-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Issue Category : Vehicle Loan / Repossession Vehicle Damages & Missing Personal Property Complaint Narrative ( What happened ) : On XX/XX/XXXX, my vehicle was repossessed by Location Services. When I retrieved my vehicle, I discovered both physical damages front hood, rear bumper, etc. ) and missing personal property sunglasses, necklace, chargers, license plate, etc. ). I submitted a complaint to Location Services. Their investigation and response were completed in only a day or XXXX, and my complaint was denied. After receiving this denial, I requested that my complaint be escalated for further review because it involved both vehicle damages and missing property. Despite this, the same agent who denied my initial complaint handled the escalation. After several weeks of delay, I received a second denial, again from the same individual. The extended delay compared to the first investigation, combined with the lack of an independent review, raises serious concerns about the fairness and adequacy of Location Services process. Location Services denied my complaint stating the agent stated that the damages to my rear bumper was just dirt, that damages on the hood was caused by me going to the car wash after redepemtion and lastly agent also stated that I was giving all my personal property even after I had made a complaint about a specific license plate that was photographed while in agent procession. The agent response to me claiming my license plate was that it was never in my vehicle. There's an attachment of a photo that I received from the agent were if you look closely you can clearly see my license plate that was in my trunk at the time of repossession. What I want : A fair and independent reinvestigation of my complaint. Reimbursement or compensation for the damages to my vehicle and the value of my missing property. Assurance that Location Services follows proper repossession and property handling practices in the future. Company Information : Company : Location Services Type : XXXX XXXX XXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #16137589 about?
Complaint #16137589 was filed against Location Services Holdings, LLC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-09-23T12:00:00-05:00.
How did Location Services Holdings, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Location Services Holdings, LLC?
Yes, visit the Location Services Holdings, LLC company profile at readthecomplaint.com/company/location-services-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.