Checking or savings account -- Managing an account -- Complaint #16122298
Complaint Overview
Complaint ID: 16122298
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23222
Date Received: 2025-09-20T12:00:00-05:00
Date Sent to Company: 2025-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am submitting this complaint seeking investigation into Truist as they have stolen {$6800.00} from me by setting up an account and claiming it flagged an alleged fraud investigation. On XX/XX/2025, I went into the XXXX XXXX XXXX, VA Truist location and deposited multiple checks consisting of XXXX XXXX my employer, and state-issued child support checks. On XX/XX/XXXX, a letter was issued claiming my account was under investgation. I have been to bank several times and on the phone for hours unsuccessfully attempting to resolve this issue. I was told by XXXX that his former team mate at Truist, XXXX XXXX, incorrectly entered a number off my drivers license and incorrect amount had been entered on checks. He was told by fraud division for me to return to the bank in 10 business days and when I did, I learned XXXX XXXX had been fired after he himself spoke with the fraud division demanding to know what was the issue with my account. I was even sent to other branch locations with Truist at XXXX XXXX claiming there was no manager available at the XXXX XXXX location. Fraud division also told XXXX XXXX before he was fired for me to return after 5 business days and when I did was given the run- around. Here it is late XXXX and I have not heard from Truist and the bank still has all of my money with no report or plan to return it to me.
Frequently Asked Questions
What is Complaint #16122298 about?
Complaint #16122298 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-09-20T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.