Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #16121506
Complaint Overview
Complaint ID: 16121506
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: California
ZIP Code: 921XX
Date Received: 2025-09-20T12:00:00-05:00
Date Sent to Company: 2025-09-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am filing this complaint regarding a Pell Grant overpayment that has been improperly reported on my credit file. The overpayment occurred because I was unexpectedly XXXX on military orders and was unable to cancel my class or resolve the overpayment at the time. This situation was completely out of my control. Under these circumstances, I believe the debt should not have been held against me, and it should be removed from my credit history. Additionally, the creditor previously agreed to remove this item, and it has already been deleted from both my XXXX XXXX XXXX credit reports. However, it still remains on [ insert bureau that still shows it, likely TransUnion ], and it continues to unfairly damage my credit profile. This negative mark has been impacting my financial opportunities for a considerable period of time, and I respectfully request that it be resolved as soon as possible by having it fully and permanently removed from my TransUnion credit report.
Frequently Asked Questions
What is Complaint #16121506 about?
Complaint #16121506 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-09-20T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.