Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #16064408
Complaint Overview
Complaint ID: 16064408
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 954XX
Date Received: 2025-09-19T12:00:00-05:00
Date Sent to Company: 2025-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened up a cashapp account and never used the service yet and they terminated my account without reason for suspicion of fraud before I got to use the service. I have been a victim of scammers and identity theft and have been following all the rules and believe that I am now being profiled and rejected before I get my account started. This is the third time of terminated account without reason. This is not even fair. I have done nothing wrong and my nonprofit organization required a cashapp account for donations by sponsors that reverses global warming.
Frequently Asked Questions
What is Complaint #16064408 about?
Complaint #16064408 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-09-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.