Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #16040834
Complaint Overview
Complaint ID: 16040834
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Pennsylvania
ZIP Code: 19320
Date Received: 2025-09-18T12:00:00-05:00
Date Sent to Company: 2025-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir or Madam, I am formally disputing inaccurate and misleading information being reported on my student loan account serviced by XXXX on behalf of the U.S. Department of Education. This dispute is made pursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Inaccuracies Identified 1. Balance Reporting Conflict The current balance is reported as {$7900.00}, while the highest balance is listed as {$6000.00}, A current balance can not exceed the highest balance. This inconsistency renders the data inaccurate. Cushman v. Trans Union Corp., 115 F.3d 220 ( 3d Cir. 1997 ) confirms that credit furnishers must ensure accuracy and can not rely on patently inconsistent data. 2. Unknown Payment Statuses Several months are reported as Unknown. This constitutes incomplete and misleading reporting under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ). In Saunders v. Branch Banking & Trust Co., 526 F.3d 142 ( 4th Cir. 2008 ), the court recognized that incomplete or misleading data violates the FCRA just as much as false data. 3. Derogatory Status Contradiction The account reflects a derogatory status while simultaneously reporting the current status as Current. This contradiction misrepresents my creditworthiness. Gorman v. Wolpoff & Abramson, LLP, 584 F.3d 1147 ( 9th Cir. 2009 ) established that technically true information which creates a materially misleading impression violates the FCRA. Demand for Full Investigation Pursuant to 15 U.S.C. 1681i ( a ), I demand a full and independent investigation of this account. You are required to verify all disputed information with original documentation from the Department of Education. Simply confirming internal system records does not meet your obligations ( Cushman v. Trans Union Corp., supra ). Requested Corrective Action Correct the balance reporting so that the current balance does not exceed the highest balance. Remove all Unknown payment statuses and replace them with verified, accurate data. Remove the derogatory designation since the account is simultaneously reported as Current. If this information can not be verified with documented evidence, you are required by law to delete the disputed entries from my credit file. Notice of Escalation Failure to comply will result in : Filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ), Notification to all relevant Credit Reporting Agencies ( CRAs ), and Pursuing all available legal remedies under 15 U.S.C. 1681n and 1681o for negligent or willful noncompliance. I expect written confirmation of your investigation results and corrective action within the required XXXX statutory period. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #16040834 about?
Complaint #16040834 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-09-18T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.