Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #16010631
Complaint Overview
Complaint ID: 16010631
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Florida
ZIP Code: 33028
Date Received: 2025-09-17T12:00:00-05:00
Date Sent to Company: 2025-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, I am writing to formally file a consumer complaint against Cash App regarding abusive practices that have caused me financial and emotional harm. On XX/XX/year>, I attempted to transfer {$200.00} to my mother due to the urgent situation of a family members death. However, the transfer was never completed, and the funds were not delivered. Shortly thereafter, my Cash App account was suspended without prior notice, leaving an additional balance of {$99.00} inaccessible. This action resulted in a total loss of {$290.00}, which I have not been able to recover despite multiple attempts. This situation has not only caused financial hardship but also significant emotional distress, given the urgent and sensitive nature of the transfer. I believe these actions constitute abusive and unfair consumer practices. I respectfully request that your office investigate this matter and assist in recovering my funds. I am also requesting that Cash App be held accountable for its practices against consumers. Thank you for your time and attention to this matter. Sincerely, XXXX XXXX. XXXX. Transaction number # XXXX.
Frequently Asked Questions
What is Complaint #16010631 about?
Complaint #16010631 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-09-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.