Credit card -- Other features, terms, or problems -- Complaint #15985447
Complaint Overview
Complaint ID: 15985447
Company: Prosper Marketplace, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: XXXXX
Date Received: 2025-09-16T12:00:00-05:00
Date Sent to Company: 2025-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I contacted Prosper regarding my closed credit card account, I was met with extremely rude and dismissive customer service. The representative I spoke with was not only unhelpful, but also disrespectful refusing to provide any clear information or support. I explained that I am currently unemployed and trying to resolve the balance in good faith, but I was immediately shut down and told there are no settlement or hardship options, with no explanation or empathy. Additionally, when I expressed privacy concerns and requested that all communication be conducted via email only, the rep insisted on sending physical letters, which I explicitly declined. This kind of inflexible, disrespectful treatment toward someone asking for help is unacceptable and has only caused more stress and confusion. I believe Prospers customer service practices in this case were both unfair and unprofessional.
Frequently Asked Questions
What is Complaint #15985447 about?
Complaint #15985447 was filed against Prosper Marketplace, INC. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-09-16T12:00:00-05:00.
How did Prosper Marketplace, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Prosper Marketplace, INC.?
Yes, visit the Prosper Marketplace, INC. company profile at readthecomplaint.com/company/prosper-marketplace-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.