Mortgage -- Struggling to pay mortgage -- Complaint #15985259
Complaint Overview
Complaint ID: 15985259
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Wisconsin
ZIP Code: 534XX
Date Received: 2025-09-16T12:00:00-05:00
Date Sent to Company: 2025-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Selene Finance didn't explain or justify why percent rate for the mortgage was raised to 8 % and why they didn't accept the loan modification form XXXX because XXXX claims to have sent the documentation to them.
Frequently Asked Questions
What is Complaint #15985259 about?
Complaint #15985259 was filed against Selene Holdings LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-09-16T12:00:00-05:00.
How did Selene Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Selene Holdings LLC?
Yes, visit the Selene Holdings LLC company profile at readthecomplaint.com/company/selene-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.