Checking or savings account -- Managing an account -- Complaint #15985077
Complaint Overview
Complaint ID: 15985077
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 342XX
Date Received: 2025-09-16T12:00:00-05:00
Date Sent to Company: 2025-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Do yourself a favor and do not bank with Wells Fargo, I will be reporting them on every platform I can. This bank is a scam. weakest security ever and they will never ever fight for you, instead they make it so easy for scammers and robbers to take money from their system. I had a claim back in XX/XX/year> were my phone way stolen and out of my 7 banks the robbers were able to bypass Wells Fargo security and stole everything I had with Wells Fargo, and guess what? Wells Fargo sent me a letter stating that they " didn't believe '' my case.. yes, stated just like that. My XXXX XXXX and XXXX XXXX didn't think it twice to reimburse what a thieve stole from me ( yes they were able to use those XXXX banks via XXXX XXXX ) but they were not able to login into XXXX or XXXX 's apps, like they did with Wells Fargo. Customer service is rude, I went to a Wells Fargo location and even though they can't help with claims in their actual locations, the representative was even more surprised than me after hearing the Wells Fargo claim representative yelling at me over the phone. They are nice if you don't need them, well of curse... they have your money. But when time comes, they are even worst than the reason you need help for. I saw many videos of this happening, even before it happened to me and I couldn't believe it, just like you find hard to believe what I'm stating, but please don't make the same mistake I did and take actions before it's too late. Remember this, a thief bypassed Wells Fargo security on their app and had full access of my account, they only bank on my phone they were able to do it, and no, I did not have Face ID or my password saved on my phone at all. For the record I had file a police and FBI claim in regards this case, and not even with that Wells Fargo is wiling to take actions.
Frequently Asked Questions
What is Complaint #15985077 about?
Complaint #15985077 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-09-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.