Checking or savings account -- Managing an account -- Complaint #15984875
Complaint Overview
Complaint ID: 15984875
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89503
Date Received: 2025-09-16T12:00:00-05:00
Date Sent to Company: 2025-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Wells Fargo regarding a denied dispute for an unauthorized transfer from my account to XXXX XXXX. The transaction is referenced under claim number XXXX. I lost both my debit card and mobile phone, and I reported the loss to Wells Fargo on [ insert date you reported it ]. Despite this, a transfer was made from my account into XXXX XXXX without my authorization. I did not initiate or approve this transaction, and I did not have access to my card or device at the time. Wells Fargo denied my dispute without providing a clear explanation or conducting a reasonable investigation. I attempted to submit a rebuttal through their secure message center and email, but both channels were inaccessible. I ultimately faxed my rebuttal letter to their dispute department at XXXX, but I have not received confirmation or follow-up. This is a violation of Regulation XXXX of the Electronic Fund Transfer Act, which protects consumers from liability for unauthorized electronic fund transfers when reported promptly. I am requesting that Wells Fargo re-review my case and issue a refund for the disputed amount. The amount is {$6000.00} I requested the dispute on XX/XX/year> And they gave me a resolution do denial of my dispute of XX/XX/year>
Frequently Asked Questions
What is Complaint #15984875 about?
Complaint #15984875 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-09-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.