Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #15957948
Complaint Overview
Complaint ID: 15957948
Company: Sofi Technologies, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Georgia
ZIP Code: 30294
Date Received: 2025-09-15T12:00:00-05:00
Date Sent to Company: 2025-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Regarding Unauthorized Access, Fraudulent Transfers, and Mishandled Dispute SoFi Dear CFPB Representative, My name is XXXX XXXX, residing in XXXX XXXX, Georgia ( ZIP XXXX ). I am formally filing a complaint against SoFi Bank, N.A. for serious violations involving unauthorized access, identity theft, inadequate security, and improper resolution of my dispute. What happened : On or about [ insert exact date of the breach if known ], someone gained access to my SoFi account without my knowledge or consent. They changed my password and possibly other security settings. Funds were then transferred from my account to another account fraudulently created in my name. I reported this immediately to SoFi and submitted a dispute with detailed documentation. Despite this, SoFi denied the dispute and closed my account. In addition, SoFi mailed a check for the remaining funds to an address where I no longer reside. I never received that check. Why this is unacceptable : SoFi failed to protect my account against fraudulent access and transfers, which shows a lack of adequate security measures. SoFis dispute process appears to have been unfair or incomplete, given the evidence I supplied. Mailing my check to an old address without confirming my current address further demonstrates negligence and risk to consumer safety/privacy. AMOUNT XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #15957948 about?
Complaint #15957948 was filed against Sofi Technologies, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-09-15T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.