Mortgage -- Trouble during payment process -- Complaint #15915387
Complaint Overview
Complaint ID: 15915387
Company: Amerihome Mortgage Company, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a mortgage customer with AmeriHome since XXXX and have consistently maintained my account in good standing. Recently, AmeriHome placed restrictions on my account that prevent me from making mortgage payments online or by phone. I was informed that I must now submit three mailed-in payments before access will be restored. This restriction was applied without prior notice, despite my long history as a responsible customer. Over the past two months, I experienced temporary timing issues with overlapping bank withdrawals, but I promptly resolved them and ensured that my account was funded for payment. Despite this, AmeriHome has barred me from using standard electronic payment methods. This policy is creating unnecessary hardship and risk by making it more difficult to keep my account current. It feels punitive, especially given my five-year record of good standing. I have contacted AmeriHome multiple times and attempted to resolve this matter directly, but the company has refused to restore my ability to pay online or by phone. I am requesting that AmeriHome immediately reinstate my ability to make mortgage payments electronically ( online and/or by phone ) and provide a written explanation of why this restriction was applied to my account without notice.
Frequently Asked Questions
What is Complaint #15915387 about?
Complaint #15915387 was filed against Amerihome Mortgage Company, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did Amerihome Mortgage Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerihome Mortgage Company, LLC?
Yes, visit the Amerihome Mortgage Company, LLC company profile at readthecomplaint.com/company/amerihome-mortgage-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.