Mortgage -- Trouble during payment process -- Complaint #15914506
Complaint Overview
Complaint ID: 15914506
Company: American Internet Mortgage
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Texas
ZIP Code: 75771
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My mortgage company insists that I change my address on my homeowners insurance to an abbreviated address to comply with loan requirements. The address on my insurance is the full correct address for this property. I asked the mortgage provider to correct the abbreviation in their records.
Frequently Asked Questions
What is Complaint #15914506 about?
Complaint #15914506 was filed against American Internet Mortgage regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did American Internet Mortgage respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against American Internet Mortgage?
Yes, visit the American Internet Mortgage company profile at readthecomplaint.com/company/american-internet-mortgage to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.