Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15834768
Complaint Overview
Complaint ID: 15834768
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Tennessee
ZIP Code: 37086
Date Received: 2025-09-09T12:00:00-05:00
Date Sent to Company: 2025-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed a vehicle through XXXX XXXX XXXX XXXX. Within XXXX XXXX XXXX XXXX days of purchasing the vehicle, it was involved in an accident and declared a total loss. My insurance company processed the claim and confirmed that XXXX XXXX was paid in full for the loan balance. Despite this, XXXX XXXX continues to report a balance on my credit report as if I still owe money. This is inaccurate because the insurance settlement satisfied the debt in full, and I should not be held responsible for any remaining balance. I have contacted XXXX XXXX about this issue, but the account is still showing as unpaid on my credit reports. This is damaging my credit history and preventing me from moving forward financially. Requested Resolution : I am requesting that XXXX XXXX : Correct my account records to show a {$0.00} balance. Update all three major credit bureaus ( XXXX, Experian, and XXXX ) to remove any negative reporting connected with this loan. Provide written confirmation that the account has been closed and marked paid in full due to the insurance settlement.
Frequently Asked Questions
What is Complaint #15834768 about?
Complaint #15834768 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-09-09T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.