Debt collection -- Attempts to collect debt not owed -- Complaint #15808202
Complaint Overview
Complaint ID: 15808202
Company: Trueaccord CORP.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Vermont
ZIP Code: 054XX
Date Received: 2025-09-08T12:00:00-05:00
Date Sent to Company: 2025-09-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
True Accord is emailing me regarding an open account that I've never owned and claiming I owe {$160.00} from a company that I have no active/prior accounts. I was emailed XX/XX/XXXX & XX/XX/XXXX by XXXX different employees ( there's no way to securely verify the email alias ' and names are legitimate ). The links in the email ( XXXX ) are blocked by XXXX XXXX as a security warning and so I am unable to safely proceed. The link for CFPB is a webmail link that redirects and was stopped by XXXX XXXX 's security browser. I had to copy the text for CFPB to get to this site safely. They have part of my address ( town ) ( state ), wrong zip code ( different state ). I have never had an open account they are representing to be working on behalf of. -Start -- -- EMAIL COPY BODY -- - How can you dispute this debt? Call or write to us by XX/XX/year>, to dispute all or part of this debt. If you do not, we will assume that our information is correct.If you write to us by XX/XX/year>, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You XXXX reply to this email or use the links below. You XXXX also include supporting documents. We accept disputes through our website, by phone, by email, or mail ( see these contact options below ). -- -END -- -- EMAIL COPY BODY -- - I was given contact numbers and emails which would then require me to call and give them my phone number, or reply to email which is not showing to be safe to proceed.
Frequently Asked Questions
What is Complaint #15808202 about?
Complaint #15808202 was filed against Trueaccord CORP. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-09-08T12:00:00-05:00.
How did Trueaccord CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Trueaccord CORP.?
Yes, visit the Trueaccord CORP. company profile at readthecomplaint.com/company/trueaccord-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.