Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #15807216
Complaint Overview
Complaint ID: 15807216
Company: Cex.Io CORP.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: North Carolina
ZIP Code: 28144
Date Received: 2025-09-08T12:00:00-05:00
Date Sent to Company: 2025-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone got into my phone and used my card information to make {$450.00} in unauthorized transactions that were made in XXXX different payments. The bank was XXXX they were notified. The company was called CEX.IO when reported to the company they said they couldn't find any transactions for the card number or bank number I provided. I don't understand how this guy just got by with taking my money with no pin verification or identity verification like at all what so ever!
Frequently Asked Questions
What is Complaint #15807216 about?
Complaint #15807216 was filed against Cex.Io CORP. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-09-08T12:00:00-05:00.
How did Cex.Io CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Cex.Io CORP.?
Yes, visit the Cex.Io CORP. company profile at readthecomplaint.com/company/cex-io-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.