Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15773188
Complaint Overview
Complaint ID: 15773188
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: District of Columbia
ZIP Code: 20002
Date Received: 2025-09-06T12:00:00-05:00
Date Sent to Company: 2025-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After recently receiving an email from XXXX notifying me that my personal information had been compromised in a data breach, I am now even more concerned because Equifax also previously notified me that my personal data was exposed in their breach. Since both XXXX and Equifax have acknowledged breaches of my personal information, it is directly relevant that Experian is now reporting incorrect and fraudulent information on my credit file Becase my personal data was illgeally accessed during the XXXX and Equifax data breach, and equifax. Following these breach notifications, I discovered negative and unauthorized information on my credit reports and immediately contacted Experian, Equifax, and XXXX to dispute the items in question. I provided the necessary documentation to support my claim, explaining that these debts were not incurred by me and are tied to fraudulent activity resulting from the data breaches. Despite my efforts, Experian, denied my disputes, asserting that the information had been verified and leaving fraudulent entries, inaccurate addresses, and unauthorized inquiries on my credit reports. This denial has caused me significant distress, negatively impacting my financial stability and mental well-being, as the inaccurate information continues to harm my credit profile. I have faced multiple denials for essential services, including credit applications and other financial opportunities. Experian have not fully investigated the potential fraudulent activity linked to the Equifax and XXXX data breaches, also Experian has blocked me from making online disputes this not only stressful but inconvenient, and I am seeking immediate assistance to correct these errors. I remain committed to resolving this matter and protecting my financial well-being. Unauthorized Accounts Listed : Dept of Education XXXX XXXX XXXX : {$2000.00} Date : XX/XX/year> Dept of Education XXXX XXXX XXXX : {$3500.00} Date : XX/XX/year> INCORRECT ADDRESSES LISTED BELOW : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #15773188 about?
Complaint #15773188 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-09-06T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.