Checking or savings account -- Opening an account -- Complaint #15772848
Complaint Overview
Complaint ID: 15772848
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Tennessee
ZIP Code: 379XX
Date Received: 2025-09-06T12:00:00-05:00
Date Sent to Company: 2025-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I opened a BMO Relationship Checking account in response to a promotional offer for new customers. The offer stated that by opening this account, I could be eligible for a {$500.00} cash bonus. To receive the bonus, the terms and conditions required a total of {$7500.00} in cumulative qualifying direct deposits to be deposited into the account within 90 days of opening. The promotional materials explicitly defined qualifying direct deposits as regular income from sources like an employer or government agency. I successfully met this requirement on XX/XX/year>, well within the XXXX window. The terms of the offer specify that the cash bonus would be credited to the account approximately 100 days after account opening. It has now been more than 100 days since my account opening, and the {$500.00} cash bonus has not been credited. My account has remained open, in good standing, and with a balance greater than XXXX since its opening, as required by the terms. I have not received any communication from BMO explaining the delay or stating that I am ineligible for the bonus. I believe I have fulfilled all the necessary criteria to earn this bonus.
Frequently Asked Questions
What is Complaint #15772848 about?
Complaint #15772848 was filed against BMO Bank National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-09-06T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.