Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15634901

CFPB complaint 15634901 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against Experian Information Solutions Inc. on August 31, 2025.

Complaint 15634901 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.

Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.

Complaint 15634901 was received by the CFPB on August 31, 2025. It was sent to Experian Information Solutions Inc. on August 31, 2025.

Complaint 15634901 was filed from California. You can view all complaints from this state at /state/CA.

Dispute information is not available for complaint 15634901.

Complaint 15634901 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 15634901 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain. This relates to a Credit reporting or other personal consumer reports complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".

Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment.

Credit bureaus have a responsibility to investigate disputes and correct errors, including instances where information from one consumer is mistakenly attributed to another. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately.

In California, consumers have additional rights under the California Consumer Privacy Act (CCPA) regarding their personal information. This complaint was filed from California.

This issue is common across credit reporting agencies, highlighting systemic challenges in data accuracy and consumer data privacy.

The consumer should immediately dispute the incorrect information with the credit reporting agency (Experian in this case) and provide any supporting documentation. They should also consider filing a complaint with the CFPB and potentially a police report if identity theft is suspected.

Experian could face penalties and fines from regulatory bodies like the CFPB and state agencies, as well as potential lawsuits from the affected consumer if damages are incurred due to the inaccurate reporting.