Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15634892
Incorrect Information on Credit Report from Sterling Infosystems
Complaint Overview
Complaint ID: 15634892
Company: Sterling Infosystems INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information is incorrect
State: Georgia
ZIP Code: 30340
Date Received: 2025-08-31T12:00:00-05:00
Date Sent to Company: 2025-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue was resolved with an explanation, suggesting a minor error or misunderstanding.
Consumer Sentiment: neutral
Topics: Credit Reporting, Incorrect Information
AI Analysis
CFPB complaint 15634892 was filed against Sterling Infosystems Inc. regarding Credit reporting or other personal consumer reports (Other personal consumer report), specifically about "Incorrect information on your report". A consumer reported incorrect information on their credit report from Sterling Infosystems Inc., which was closed with an explanation. The complaint was received on August 31, 2025 from Georgia. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of information in consumer reports.
Regulatory Insight
This case highlights the importance of credit reporting agencies having clear processes for correcting errors when identified by consumers.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in Georgia, and the resolution was provided by Sterling Infosystems Inc.
Industry Comparison
Sterling Infosystems Inc. is a background check provider, and issues with their reporting can impact creditworthiness.
Related Issues
Frequently Asked Questions
What is CFPB complaint 15634892 about?
CFPB complaint 15634892 involves Credit reporting or other personal consumer reports (Other personal consumer report). The consumer reported an issue with "Incorrect information on your report", specifically "Information is incorrect". This complaint was filed against Sterling Infosystems Inc. on August 31, 2025.
Which company is complaint 15634892 filed against?
Complaint 15634892 was filed against Sterling Infosystems Inc.. You can view all complaints against this company on their profile page at /company/sterling-infosystems-inc.
What was the company's response to complaint 15634892?
Sterling Infosystems Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 15634892 filed?
Complaint 15634892 was received by the CFPB on August 31, 2025. It was sent to Sterling Infosystems Inc. on August 31, 2025.
What state was complaint 15634892 filed from?
Complaint 15634892 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 15634892?
Dispute information is not available for complaint 15634892.
What product category is complaint 15634892 about?
Complaint 15634892 is categorized under "Credit reporting or other personal consumer reports", specifically "Other personal consumer report". This is one of the product categories tracked by the CFPB.
How was complaint 15634892 submitted?
Complaint 15634892 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 15634892?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of information in consumer reports. This relates to a Credit reporting or other personal consumer reports complaint against Sterling Infosystems Inc. involving "Incorrect information on your report".
How likely is complaint 15634892 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 15634892?
This complaint is rated as low risk. The risk is low as the issue was resolved with an explanation, suggesting a minor error or misunderstanding.
What regulatory actions apply to complaint 15634892?
This case highlights the importance of credit reporting agencies having clear processes for correcting errors when identified by consumers. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 15634892?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Are there state-specific protections for complaint 15634892?
The complaint originated in Georgia, and the resolution was provided by Sterling Infosystems Inc. This complaint was filed from Georgia.
How does complaint 15634892 compare to industry norms?
Sterling Infosystems Inc. is a background check provider, and issues with their reporting can impact creditworthiness.
What steps should a consumer take if they find incorrect information on their credit report?
Consumers should first contact the credit reporting agency directly to dispute the information. If the agency does not resolve the issue, the consumer can file a complaint with the CFPB.
What is the role of Sterling Infosystems Inc. in this complaint?
Sterling Infosystems Inc. is the entity that provided the personal consumer report containing the incorrect information, and they were involved in the resolution process.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.