Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #15634674
Complaint Overview
Complaint ID: 15634674
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: North Carolina
ZIP Code: 28409
Date Received: 2025-08-31T12:00:00-05:00
Date Sent to Company: 2025-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> XXXX phone was left on charger at a friends house, there were a few people there. Noticed my phone was missing around XXXX. Didnt find my phone until I left that next morning around XXXX XXXX XXXX sent himself {$70.00} at XXXX Requested refund next day and he declined XXXX XXXX sent himself another {$60.00} at XXXX XXXX for food At XXXX he sent himself another {$30.00} for dinner Finally at XXXX he sent himself another {$30.00}. For a total of {$190.00} I did not send this person money nor do I know this person. I have requested refunds for all payments all of which have been declined
Frequently Asked Questions
What is Complaint #15634674 about?
Complaint #15634674 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-08-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.