Mortgage -- Trouble during payment process -- Complaint #15634597
Complaint Overview
Complaint ID: 15634597
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Tennessee
ZIP Code: 378XX
Date Received: 2025-08-31T12:00:00-05:00
Date Sent to Company: 2025-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, I attempted to make my regular mortgage payment using my lenders mobile app, website, and automated phone system. Each attempt was declined, and I received error messages stating the payment did not process. I saved screenshots of these messages. However, shortly afterward, I received notifications that multiple scheduled mortgage payments were created on my account, even though I only attempted to make a single payment and all my attempts had been declined. This error has created significant concern about potential duplicate withdrawals, overdrafts, incorrect balances, and damage to my account standing. I immediately contacted my mortgage company and have not received a response.
Frequently Asked Questions
What is Complaint #15634597 about?
Complaint #15634597 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-08-31T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.