Credit card -- Problem with a purchase shown on your statement -- Complaint #15634379
Complaint Overview
Complaint ID: 15634379
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: 49417
Date Received: 2025-08-31T12:00:00-05:00
Date Sent to Company: 2025-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I paid {$640.00} and {$200.00} to XXXX XXXX XXXXXXXX XXXX XXXX ) through my Barclays Aviator Mastercard. XXXX markets itself as a platform to connect entrepreneurs with investors and advertises a refund policy : if no genuine investor interest is received, the customer may request a free re-listing or refund. I followed their policy exactly : XXXX XXXX XXXX XXXX I requested a free re-listing ( well before my listing expired ). XXXX XXXX : XXXX promised a rewrite and re-listing. XXXX XXXX & XX/XX/XXXX : I followed up due to lack of updates. XXXX XXXX : XXXX claimed to have re-listed and nudged investors, but in reality no changes or promised rewrite advice were delivered. XXXX XXXX : I requested a refund, within the timeframe required by their refund policy. XXXX XXXX : XXXX responded only to say they noticed I disputed with my bank and then refused further engagement. XXXX later provided Barclays with a rebuttal claiming investor interest. However : -Expired Pitch Blocks Evidence Once a pitch expires, XXXX locks users out of their own investor communications. This prevents customers from accessing message history to prove whether engagement was genuine. A legitimate platform would preserve full access to message history. XXXX XXXX Was Unsubstantive None of the listed interested investors ever replied to my follow-up messages. They disappeared immediately, exactly matching dozens of independent reviews ( XXXX, XXXX, XXXX, etc. ) describing ghost investors and last-minute automated interest. -Refund Policy Was Breached XXXX refund terms require contacting investors, requesting re-listing before renewal, and requesting a refund before the end of the second listing. I complied with all three, yet XXXX refused to honor their own policy. XXXX XXXX XXXX XXXX in Practice Their Terms & Conditions ( Section XXXX, Section XXXX ( f ), Section XXXX ) describe a functioning investor platform, immediate work justifying loss of cancellation rights, and a ban on misrepresentation. In practice, no substantive work was delivered, investor interest was manufactured, and the service failed its own standards. This is not an isolated issue. Many customers describe the same pattern : unsubstantive investor interest, denial of refunds, and refusal to engage.
Frequently Asked Questions
What is Complaint #15634379 about?
Complaint #15634379 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-08-31T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.