Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #15627649
Complaint Overview
Complaint ID: 15627649
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 245XX
Date Received: 2025-08-30T12:00:00-05:00
Date Sent to Company: 2025-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My problem is with Experian. I cant access my app account because I dont have or know my old email or phone number.I want the credit freeze that on to come off before its STOPPING ME from getting a credit card and loans. I need a reset on the EXPERIAN APP. And I want the freeze off so I can get a credit card
Frequently Asked Questions
What is Complaint #15627649 about?
Complaint #15627649 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-08-30T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.