Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #15626780
Complaint Overview
Complaint ID: 15626780
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Connecticut
ZIP Code: 06705
Date Received: 2025-08-30T12:00:00-05:00
Date Sent to Company: 2025-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a savings account with Wells Fargo bank. I opened the savings account in XXXX and deposited {$96000.00}. On XX/XX/XXXX I received a call from the XXXX Connecticut branch asking if I had added anyone to my savings account I replied no absolutely not. They then informed me that someone came in there and tried to withdraw {$8000.00} from my savings account and that this person was somehow added on my savings account. When I asked where the transaction took place where this person was added, they were added by a banker in person in the XXXX, Connecticut branch where I frequent. The banker who is responsible, added XXXX of her friends to my savings account as this was a targeted act. I do not know her personally she also opened an account for my estranged husband a month prior. I was informed that the only account compromised was my savings account as I had a checking in savings with Wells Fargo. I then immediately had to transfer all of my money out of my savings account into my checking account. I immediately had to change banks and close both accounts with Wells Fargo. Wells Fargo did not contact the police when the crime took place.
Frequently Asked Questions
What is Complaint #15626780 about?
Complaint #15626780 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-08-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.