Credit card -- Problem when making payments -- Complaint #15626512
Complaint Overview
Complaint ID: 15626512
Company: Synovus Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Illinois
ZIP Code: 61265
Date Received: 2025-08-30T12:00:00-05:00
Date Sent to Company: 2025-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have paid the last 4 month payments on time. They are due the XXXX of each month. I have received late fees for XXXX months consecutively. The payments arent posting on their end. I have called customer service XXXX times and nothing has been resolved. I have documentation of my payments. I have been with this company for years. This began becoming a problem starting in XX/XX/year>.
Frequently Asked Questions
What is Complaint #15626512 about?
Complaint #15626512 was filed against Synovus Bank regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-08-30T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.