Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #15618183
Complaint Overview
Complaint ID: 15618183
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Louisiana
ZIP Code: 70815
Date Received: 2025-08-29T12:00:00-05:00
Date Sent to Company: 2025-08-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Sent to PayPal XXXX XXXX Withdrawal request to my bank account XXXX XXXX paid a extra {$25.00} for instant transfer The amount was {$4800.00} I called PayPal multiple of times On Friday XXXX XXXX when the transfer during the XXXX hour didnt go through I called PayPal and was informed that something was wrong with their system and should be back working before the day was over Still was in pending status over the weekend. Called again on Monday XXXX XXXX same problem was informed they was still working on it Called again Tuesday XXXX XXXX and did chat on their website the agent on the phone said they were still having problems but on their website chat it said the problem was resolved Called again Wednesday XXXX XXXX PayPal still claimed they were having the same issue and they were working on it and my payment should be in my bank account by Friday XXXX XXXX. I asked to speak to a supervisor the agent said they will call me back never got a phone call back. Called again XXXX XXXX they said they are having the same problem with no update when it will be fixed I finally was transferred to a supervisor but the supervisor gave me the same answer about their system that some accounts cant transfer their money to their bank account and I asked can they cancel the payment and send it back to my PayPal so I can at least be able to pay my bills from there and they said it wasnt giving them the option too. I then proceeded to transfer {$10.00} to my bank account and it went instantly thru with no trouble but my {$4000.00} is still pending. PayPal didnt inform anyone about the problem with their system when it first happened because if I would have known I would have never sent my money to PayPal to be instantly transferred to my bank account. They didnt give anyone any options to cancel in which would have been better than waiting over a week for their payment.
Frequently Asked Questions
What is Complaint #15618183 about?
Complaint #15618183 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-08-29T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.