Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #15618075
Complaint Overview
Complaint ID: 15618075
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: New Jersey
ZIP Code: 08724
Date Received: 2025-08-29T12:00:00-05:00
Date Sent to Company: 2025-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am formally demanding that TransUnion immediately remove the security freeze placed on my credit file. I have complied with all identification and authentication requirements in accordance with the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., yet despite multiple attempts, TransUnion has failed to honor my lawful request. Under the FCRA, I have the right to place and remove a security freeze at my discretion. TransUnions repeated refusal or delay in removing the freeze constitutes noncompliance with federal law and is obstructing my ability to obtain credit, employment, and housing opportunities. This letter serves as a final demand that TransUnion remove the security freeze on my credit file within 5 business days of receipt of this letter. Failure to comply will leave me no choice but to file formal complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and my State Attorney Generals Office. I will also pursue all available remedies under the FCRA, including but not limited to statutory damages, actual damages, attorneys fees, and court costs. Please confirm in writing that the freeze has been removed, and provide me with written acknowledgment of the current status of my credit file.
Frequently Asked Questions
What is Complaint #15618075 about?
Complaint #15618075 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-08-29T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.