Credit card -- Problem when making payments -- Complaint #15618067
Complaint Overview
Complaint ID: 15618067
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 95765
Date Received: 2025-08-29T12:00:00-05:00
Date Sent to Company: 2025-08-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Wells Fargo Bank Product : Credit card ( balance transfer ) Issue : Account closure / billing disputes/ inability to pay online I transferred approximately {$6600.00} to my Wells Fargo checking account through a balance transfer offer. Immediately after the transfer was processed, Wells Fargo closed the account due to inactivity, which they later acknowledged over the phone multiple times was a system glitch. This closure has caused multiple problems : XXXX. Unreasonable payment restrictions : Because the account is closed, it does not appear in my online Wells Fargo account. In order to make timely payments, I have been forced to call each month to make a payments. I have been spending approximately XXXX XXXX each month on the phone trying to make paments and resolve the issue. This has been burdensome and unnecessary. Wells Fargo has refused to provide me with normal online payment access. XXXX Credit score damage : By closing the account, Wells Fargo reduced my available credit limit, which has artificially raised my credit utilization ratio and lowered my credit score. I had no control over this action and was not given proper notice or opportunity to prevent it. XXXX. Unfair treatment : Wells Fargo benefited from collecting a fee from my {$6600.00} transfer but simultaneously created unnecessary obstacles for repayment. I consider this unfair and potentially deceptive, as the balance transfer was marketed as a helpful financial tool but instead harmed my credit profile and created extra burdens. Desired Resolution : - Immediate restoration of online payment access for this account, or a simple method of repayment that does not require phone calls each month. - Correction of negative impact on my credit report, including restoration of the credit limit or other remedy to offset the damage caused by Wells Fargos unilateral closure. - Written explanation of why the account was closed and the balance transfer was granted as well as assurance that this will not happen again. - Compensation or other relief if applicable, for the harm and inconvenience caused. Upon requet, I can provide any necessary supporting evidence, including but not limited to : - Dates/times of monthly calls to make payments. - Balance transfer records showing the {$6600.00} transaction. - Proof of credit score decline after Wells Fargo reduced available credit. Respectfully, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #15618067 about?
Complaint #15618067 was filed against Wells Fargo & Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-08-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.