Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #15567142
Complaint Overview
Complaint ID: 15567142
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: New Jersey
ZIP Code: 084XX
Date Received: 2025-08-27T12:00:00-05:00
Date Sent to Company: 2025-08-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I opened a CHIME account 2 years ago to receive a one time payment, The payment was never received. I was supposed to receive a debit card from Chime but I never did. 2 years later another person sent a payment to my CHIME account {$2700.00} I can not transfer those funds to my bank as the message say I my first activate my CHIME debit card. I do not have one and never received one. Despite trying, I could not speak withanyone from chime. I get messages to change my password and verify my account which I have done. I have put in written requests for a CHIME debit card to replace the non existent one, I have not received one. Their system is set up to delay such requests so they can hold your funds longer. I want a new debit card sent to my home address on file.
Frequently Asked Questions
What is Complaint #15567142 about?
Complaint #15567142 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-08-27T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.