Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #15566830
Complaint Overview
Complaint ID: 15566830
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Indiana
ZIP Code: 46201
Date Received: 2025-08-27T12:00:00-05:00
Date Sent to Company: 2025-08-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX accepts biweekly payments. Whenever there are XXXX biweekly payments in a single month, they misapply the third payment to principal instead of crediting it as a scheduled installment. This recurring error has caused my account to be treated as short and late fees have been repeatedly assessed in every three-payment month. I most recently identified this issue in XX/XX/year>, when a late fee was added even though I had paid sufficient funds. There is also a chronic balance discrepancy : XXXX XXXX website ( XX/XX/year> ) : {$120000.00} Credit bureau report XXXX XXXX XXXX XXXX XX/XX/year> ) : {$130000.00} Original loan : {$140000.00} This ~ {$10000.00} difference suggests misapplied payments or inaccurate reporting. Why this is harmful : I have been charged repeated improper late fees. My account is being treated as delinquent despite sufficient and timely payments. My loan balance is being reported inaccurately to credit bureaus, harming my creditworthiness.
Frequently Asked Questions
What is Complaint #15566830 about?
Complaint #15566830 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-27T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.