Credit card -- Getting a credit card -- Complaint #15540312
Complaint Overview
Complaint ID: 15540312
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Michigan
ZIP Code: 48235
Date Received: 2025-08-26T12:00:00-05:00
Date Sent to Company: 2025-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX XXXX I received a XXXX credit card statement in the mail addressed to me with a due balance of {$1900.00} by the date of XX/XX/XXXX. This card was a Capital one XXXX XXXX card. However, I never opened a card with this company. Looking at the statement I discovered XXXX names of individuals that I did NOT know. Within this statement these individuals spent a total of {$1800.00} from XXXX XXXX XXXX at a sporting goods store. These individuals then stopped paying the credit card and started to gain late fees on the card.
Frequently Asked Questions
What is Complaint #15540312 about?
Complaint #15540312 was filed against Capital One Financial Corporation regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-08-26T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.