Student loan -- Struggling to repay your loan -- Complaint #15540284
Complaint Overview
Complaint ID: 15540284
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Colorado
ZIP Code: 80525
Date Received: 2025-08-26T12:00:00-05:00
Date Sent to Company: 2025-08-26T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PSLF Buyback request submitted XX/XX/XXXX, case # available upon request. Have called and emailed on numerous occasions throughout this 6 month+ waiting period requesting update and resolution of buyback request. Called student aid.gov XX/XX/XXXX Called student aid.gov XX/XX/XXXX Emailed XX/XX/XXXX Emailed XX/XX/XXXX Emailed XX/XX/XXXX Each time received some variation of this response ( from email received XX/XX/XXXX from XXXX XXXX studentaid.gov ) " Unfortunately, we can not assist with your inquiry about the status of your reconsideration cases. You will be contacted by email when a decision has been made. Due to the high volume of requests, we can not provide an estimated resolution timeframe, and processing can not be expedited. "
Frequently Asked Questions
What is Complaint #15540284 about?
Complaint #15540284 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-08-26T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.