Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #15509944
Complaint Overview
Complaint ID: 15509944
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Maryland
ZIP Code: 20723
Date Received: 2025-08-24T12:00:00-05:00
Date Sent to Company: 2025-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint to report a fraudulent transaction involving my Wells Fargo bank account and to seek assistance in recovering the stolen funds. Below is a detailed account of the incident, based on the facts as I understand them. On Tuesday, XX/XX/2025, while I was at work and not accessing my bank account, an unauthorized individual logged into my Wells Fargo online banking account. This person initiated a transfer of {$9900.00} from my savings account to my checking account without my knowledge or consent. Following this internal transfer, the funds were then moved from my checking account to the XXXX XXXX app. From the XXXX XXXX XXXX, the money was deposited into an account at XXXX XXXX Bank, which I believe is associated with a XXXX card or similar service used by the fraudster. I discovered this unauthorized activity shortly after it occurred and immediately contacted Wells Fargo to report the fraud. During my conversations with the banks fraud department, Wells Fargo representatives confirmed that the transaction was not authorized by me. However, they stated that they can not refund the {$9900.00} because the recipient ( the fraudster ) had already withdrawn the money from the XXXX XXXX XXXX account, and thus, they claim they are unable to recover it. Furthermore, Wells Fargo has refused to provide me with detailed information about the investigation they conducted into this matter. Despite my repeated requests, they have not disclosed specifics such as the type of investigation performed, the steps taken to verify the unauthorized access ( e.g., IP address logs, device information, or geolocation data ), or any efforts made to trace the funds through XXXX XXXX or XXXX XXXX XXXX. This lack of transparency has hindered my ability to fully understand the breach and pursue further remedies. I believe this refusal to refund the funds violates consumer protection laws, including the Electronic Fund Transfer Act ( Regulation E ), which requires banks to reimburse customers for unauthorized electronic transfers if reported in a timely manner. I reported the fraud promptly, and Wells Fargo has acknowledged that I did not authorize the transaction. The fact that the funds were withdrawn by the fraudster should not absolve the bank of responsibility, as the breach occurred within their system. I reside in Maryland and can provide additional documentation upon request, including : Account statements showing the transfers. Correspondence with Wells Fargo confirming the unauthorized nature of the transaction. Any IP address or recipient information that Wells Fargo has promised to send me via email ( which I am awaiting ). I am requesting that your institution investigate this matter, hold Wells Fargo accountable, and assist in recovering my {$9900.00}. Please contact me at [ Your Phone Number ] or [ Your Email Address ] for any further information. Thank you for your attention to this serious issue. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX [ Date : XX/XX/202XXXX XXXX
Frequently Asked Questions
What is Complaint #15509944 about?
Complaint #15509944 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-08-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.