Vehicle loan or lease -- Managing the loan or lease -- Complaint #15509622
Complaint Overview
Complaint ID: 15509622
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with the interest rate
State: Texas
ZIP Code: 77389
Date Received: 2025-08-24T12:00:00-05:00
Date Sent to Company: 2025-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During the Covid times, this financial company ( Santander Consumer USA XXXX offered a supposed to be " relief '' because of the difficult times experienced globally with the pandemic and virtually all economic activities coming to a halt. The relief consisted in allowing the customer to skip XXXX payments and having the chance to catch up later when things got better ; therefore, I took the relief, from XX/XX/XXXX to XX/XX/XXXX, and after 4 months when economic activity started to recover I restarted making the monthly payments. What I did not know is that for each XXXX of those missed payments they were adding the missed payment plus XXXX extra payments for having taken what they called a " relief ''. Earlier this year, someone rear ended my car and when the insurance declared the car a total loss and issued the payment it wasn't enough to cover the balance. Then, the GAP insurance said they were not going to cover the balance because the additional amount was due to me not paying my loan on time. Therefore I would like to submit a complaint against this financial company as it mislead the common citizen in times where everything was so bad, people XXXX XXXX XXXX XXXX, the country/world being locked down and offering something called " relief '' when they were purposedly filling their pockets, in a grotesque way, from a really bad situation. I thought they were giving you a chance to recover and get up to date before the loan maturity date ( XX/XX/XXXX ). I told them that I would've understood if by the maturity date I'd still have a remaining balance then they would take action of adding any interest they wished to add but what I consider to be unfair is to add interests over interests, from a bad global situation and what I would consider a force majeure, without giving you the chance to get up to date before the end of the maturity date. I'd like to know if they could reconsider the option of just me having to pay what was the original amount principal plus original interest ( XXXX payments of XXXX each ) before the maturity date and not having to pay all those extra payments as I will not go beyond planned maturity date.Thanks a lot in advance for all your help. Best regards
Frequently Asked Questions
What is Complaint #15509622 about?
Complaint #15509622 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-08-24T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.