Checking or savings account -- Managing an account -- Complaint #15509536
Complaint Overview
Complaint ID: 15509536
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 90020
Date Received: 2025-08-24T12:00:00-05:00
Date Sent to Company: 2025-08-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made two purchases with the same merchant, XXXX, and after making these two purchases, I requested a refund for both of them. They were two separate transactions, two different amounts for two different movies that I had request a refund for. I received one of the refunds, but I did not receive the second refund and I could not understand why. So, I submitted a dispute on the second refund that I did not receive in hopes that Sofi bank could help me get my funds back into my account somehow I showed them proof of my Refund approval as well as my refund summary from AMC, but that was not enough for them and they were unable to help me because for some reason, the amount that I was being refunded did not match the amount that was taken from my account. I tried calling several times to dispute the amount but SoFi I could never get it right I escalated it but it did not help. They told me that I had to call XXXX to get it sorted. I told them that I had already reached out to XXXX and that I had already received proof of my refund and for some reason that was not enough for them to return my money or to process the dispute. I received notice that my dispute was rejected with SoFi claiming that I had already received the money when in reality they were referring to the first refund that I received and not paying attention to the fact that I was waiting for two refunds, and that was not the one I was referring to. After several times that calling Sofi I gave up I still have not received the refund and this was something that was returned on XX/XX/XXXX almost a month later and I have not received a refund which is strange and I have no word from Sofi on a resolution for this
Frequently Asked Questions
What is Complaint #15509536 about?
Complaint #15509536 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-08-24T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.