Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #15481328
Complaint Overview
Complaint ID: 15481328
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Florida
ZIP Code: 33143
Date Received: 2025-08-23T12:00:00-05:00
Date Sent to Company: 2025-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : PayPal refusal to freeze fraudulent account and recover damages Details of Complaint : I am a XXXX resident and a verified PayPal user. I reported confirmed fraud involving another PayPal account ( Email : XXXX ). The account owner : Filed a false item not received claim despite documented service delivery. Deliberately caused property damage exceeding {$2400.00}, supported by photographs, witness statements, and an official police report ( XXXX XXXX : XXXX ). Is currently under active police investigation. I submitted a formal legal demand under PayPals User Agreement ( Sections 4.1, 9.1, 10.2 ), requesting immediate account freeze, debt placement, and referral to collections. PayPal has not taken adequate action to protect its platform or recover damages. Requested Resolution : Freeze the fraudulent account immediately. Impose a {$2400.00} debt on the account and recover it via collection procedures if unpaid. Fully cooperate with law enforcement by providing account records. Failure to act enables continued fraud and may violate PayPals obligations under federal consumer protection laws. I request that CFPB require PayPal to respond in writing and confirm enforcement actions.
Frequently Asked Questions
What is Complaint #15481328 about?
Complaint #15481328 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-08-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.