Vehicle loan or lease -- Managing the loan or lease -- Complaint #15481283
Complaint Overview
Complaint ID: 15481283
Company: Exeter Finance, LLC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with the interest rate
State: California
ZIP Code: 92571
Date Received: 2025-08-23T12:00:00-05:00
Date Sent to Company: 2025-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Possible TILA Violation Undisclosed Finance Charges Beyond Original Loan Terms Details : I am submitting this complaint regarding my auto loan with Exeter Finance LLC. My original retail installment contract disclosed a fixed finance charge of {$15000.00} and a total repayment obligation of {$33000.00} over 72 months at {$460.00} per month. In 2020, I was granted a two-month deferment due to XXXX, with the XXXX skipped payments moved to the end of the loan term. Exeter stated interest would continue accruing during the deferment, which I accepted. However, no new disclosure was ever provided indicating that the deferment would increase the total finance charge or total repayment obligation. I have now made XXXX on-time, full payments and am being told my remaining principal balance is over {$2100.00} meaning I will likely pay far more than the originally disclosed finance charge. This was never disclosed in an updated Truth in Lending statement or any other amendment to the original contract.
Frequently Asked Questions
What is Complaint #15481283 about?
Complaint #15481283 was filed against Exeter Finance, LLC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-08-23T12:00:00-05:00.
How did Exeter Finance, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Exeter Finance, LLC.?
Yes, visit the Exeter Finance, LLC. company profile at readthecomplaint.com/company/exeter-finance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.